In light of the Governor’s decision to close additional public gathering venues, we have made the difficult decision to TEMPORARILY close the office to
IN-PERSON appointments effective Monday, March 23, 2020 thru Sunday, April 5, 2020.
This was not a decision we take lightly and we do this in the interest of protecting the health and safety of our clients, our providers, our team and the community at large.
We are not cancelling your appointments, as any appointments that were scheduled for this time period will still occur via Telehealth, if that is a viable option for you.
What is Telehealth?
Telehealth is a video conferencing platform that is fully encrypted and HIPAA complaint. Telehealth provides both you and your provider with the flexibility of continuing your work, from the comfort and privacy of your home of office.
To learn more about telehealth and how to access your scheduled appointment, visit our website HERE.
You will still receive appointment reminders for any appointments that are scheduled during this time period. Just remember that the reminder will reflect an appointment at our office, but we will plan to conduct the appointment via telehealth.
We recognize that telehealth may not be a viable solution for everyone. In the event you decide that telehealth is not an option for you, please leave a message on our general voice mail, as we will be checking that multiple times through out the day and will reach out to you to reschedule.
If you cannot attend a scheduled appointment during this temporary closure, please let us know. We will waive all late cancel and no show fees, but want to do our part to keep spots open for those who need to be seen.
Can I still get prescription refills?
YES! We will still monitor the prescription refill requests and messages left for the nurses. The nursing team will be working remotely to continue to provide support to those In need.
Can I still contact my provider?
Absolutely! You can reach your provider through the following methods;
- Leave a message on your providers voice mail at Calli. To do so, call the office at 763-255-2125, once the system has answered you can enter your providers’ extension at any time to leave a message. If you do not know your providers extension, please dial 4 to reach the dial by name directory.
- If you have a portal account with us, you can send your provider a secure message through the portal. Any messages for the prescribers, Charlotte, Luke and Karl should all go through the nurse line. The prescribers do not have access to secure messaging.
- And finally, you can send an Email to firstname.lastname@example.org. We will monitor that inbox and forward any messages accordingly.
Will there be updates on the status of in-person appointments?
We will continue to post updates, as they become available, on our website; calliinstitute.com. Please check the website often for updates on the steps we are taking to continue to support you during this time of uncertainty.